Contact Us

By phone, fax, email or through our website

Questions or Comments

Hours of Operation

Monday to Friday, 8AM – 5PM PST (11AM – 8PM ET). Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form. All orders are shipped immediately.

Call our laboratory at 1-888-828-1899. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.

Contact Info

Existing Client? Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an Email at support@genetrace.com. Please remember to include your Account ID # in your Email.