Returns

Returns and refund policy

Find out if you are at risk - get tested

Test Type Private Test
Warfarin Sensitivity (CYP2C9, VKORC1, CYP4F2 and GGCX) DNA Test $195
Narcolepsy (HLA-DQB1*06:02) DNA Test $195
Fragile X Syndrome (FMR1) DNA Analysis with Reflex Test $359
Sickle Cell Disease (HbC, HbE and HbS) DNA Test $195
Alzheimer's Disease APOE DNA Test $195
Beta Thalassemia (HBB Gene Sequencing) DNA Test $359
Cystic Fibrosis Mutation Analysis (39 Mutation Panel) DNA Test $359
Cardiovascular Disease Risk Factor (Apolipoprotein E) Genetic Test $195
Anxiety and Depression 5-HTTLPR DNA Test $119
Warrior Gene MAOA VNTR Test $119
Thrombotic Risk DNA Test Panel (Includes F2, F5 and MTHFR) $249
Ashkenazi Jewish Mutation Panel (10 common disorders, without Cystic Fibrosis) Test $549
Lactose Intolerance DNA Test $89
Caffeine Sensitivity DNA Test $119
DNA Paternity Test $150
DNA Paternity Test $245
DNA Paternity Test $340
DNA Paternity Test $435
DNA Paternity Test $530
DNA Paternity Test $625
DNA Paternity Test $245
DNA Maternity Test $150
DNA Maternity Test $245
DNA Maternity Test $340
DNA Maternity Test $435
DNA Paternity and Maternity Combo Test $245
DNA Paternity and Maternity Combo Test $340
DNA Paternity and Maternity Combo Test $435
DNA Paternity and Maternity Combo Test $530
DNA Paternity and Maternity Combo Test $625
DNA Paternity and Maternity Combo Test $720
DNA Sibling Test $150
DNA Sibling Test $245
DNA Sibling Test $340
DNA Sibling Test $435
DNA Sibling Test $530
DNA Sibling Test $625
DNA Grandmother Test $150
DNA Grandmother Test $245
Bone Health & Osteoporosis Risk Panel $195
Alcohol Intolerance DNA Panel $195
Personalized Nutrition Assessment Panel $249
Obesity & Weight Management Panel $249
Personalized Fitness Optimization Panel $249
DNA Aunt Test $150
DNA Cousin Test $150
DNA Cousin Test $245
DNA Twin Test $150
DNA Twin Test $245
Hemochromatosis DNA Test $195
Celiac Disease DNA Test (HLA-DQ Alpha and HLA-DQ Beta) $249
*Standard Paternal Ancestry Package (Y-DNA 20 STR Marker Test) $119
Autosomal DNA STR Marker Test for DNA Reunion $99
Ashkenazi Jewish Mutation Panel (11 common disorders, including Cystic Fibrosis) Test $874
Factor II Prothrombin (F2) DNA Test $129
Factor V Leiden (F5) DNA Test $129
Methylenetetrahydrofolate Reductase (MTHFR) DNA Test $129
Tay-Sachs Disease, Mutation Analysis Test $195
Niemann-Pick Type A and B, Mutation Analysis, SMP D1 Test $195
Mucolipidosis Type IV DNA Test $195
Glycogen Storage Disease Type IA, Mutation Analysis, R83C and Q347X Test $195
Gaucher Disease, Mutation Analysis, GBA Test $195
Fanconi Anemia Group C, Mutation Analysis, IVS4(+4)A>T and 322delG Test $195
Familial Dysautonomia DNA Test $195
Canavan Disease DNA Test $195
Bloom Syndrome DNA Test $195
Maple Syrup Urine Disease Type 1A and 1B, Mutation Analysis, R183P, G278S and E372X Test $195
DNA Paternity Test (with mother) $245
DNA Paternity Test (with mother) $340
DNA Paternity Test (with mother) $435
DNA Paternity Test (with mother) $530
DNA Paternity Test (with mother) $340
DNA Maternity Test (with Father) $245
DNA Sibling Test (with mother) $245
DNA Sibling Test (with mother) $340
DNA Grandfather Test $150
DNA Grandparentage Reconstruction Test $245
DNA Grandmother Test (with mother) $245
DNA Grandfather Test (with mother) $245
DNA Grandparentage Reconstruction Test (with mother) $340
DNA Grandfather Test $245
DNA Grandparentage Reconstruction Test $340
DNA Grandmother Test (with mother) $340
DNA Grandfather Test (with mother) $340
DNA Grandparentage Reconstruction Test (with mother) $435
DNA Uncle Test $150
DNA Aunt Test (with mother) $245
DNA Uncle Test (with mother) $245
Upgrade from 20 Y-DNA STR markers to 101 Y-DNA STR markers $239
Upgrade from 44 Y-DNA STR markers to 101 Y-DNA STR markers $169
*Advanced Paternal Ancestry Package (Y-DNA 44 STR Marker Test) $199
Upgrade from 67 Y-DNA STR markers to 101 Y-DNA STR markers $89
Upgrade from 91 Y-DNA STR markers to 101 Y-DNA STR markers $49
*Premium Paternal Ancestry Package (Y-DNA 101 STR Marker Test) $339
Y-DNA Haplogroup Determination SNP Test $89
Y-DNA E Subclade Panel $99
Y-DNA G Subclade Panel $99
Y-DNA H Subclade Panel $99
Y-DNA I Subclade Panel $99
Y-DNA J Subclade Panel $99
Y-DNA L Subclade Panel $99
Y-DNA N Subclade Panel $99
Y-DNA O Subclade Panel $99
Y-DNA Q Subclade Panel $99
Y-DNA R1a Subclade Panel $99
Y-DNA R1b Subclade Panel $99
Y-DNA B Subclade Panel $99
Y-DNA R2 Subclade Panel $99
Y-DNA C Subclade Panel $99
Y-DNA F Subclade Panel $99
Y-DNA K Subclade Panel $99
Y-DNA T Subclade Panel $99
*Standard Maternal Ancestry Package (mtDNA HVR1 Test) $119
*Advanced Maternal Ancestry Package (mtDNA HVR1 + HVR2 Test) $189
*Premium Maternal Ancestry Package (mtDNA HVR1 + HVR2 + Coding Region Test) $528
Add mtDNA HVR2 Test $119
Add mtDNA HVR2 + Coding Region Test $428
Add mtDNA Coding Region Test $358

All orders received before 3pm PST / 6pm EST are shipped out the same business day. All orders received after 3pm PST / 6pm EST or on weekends or holidays are shipped out the following business day. 24/7 online status check and account management available for all tests.

DNA Test Refund Policy

After purchasing a DNA test kit, you have up to 6 months to use your kit and send your samples back to the laboratory for testing. If the samples are not received and testing is not initiated within 6 months of the purchase date, your account will be inactivated. A $50 reactivation fee will apply to reactivate your account once it has been inactivated. If you do not use your testing kit within one year from the purchase date, your account will be closed. If you decide not to proceed with testing, a refund may be requested within 30 days from the date of order in accordance to the refund policies set out below.

Refund Policy for Private Home Test Kits

If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of $35. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form.

If you have any questions, please contact us at support@genetrace.com.

The clients must remember to attend their scheduled specimen collection appointments. If the parties do not show up to their scheduled appointment, the full cost of the appointment still applies and the client must pay for the cost of any additional appointments.

Once the sample has been collected and testing begins, the full cost of the test is absolutely non-refundable.